Pay Portal will create a/an Hyperwallet account on your behalf. Once created, an email will be sent to you with a link you can use to begin the activation process.

If you have been notified by Pay Portal that your first payment has been sent but have not received an activation email, click here.

If you have any questions about creating a Payment Portal, please visit Pay Portal Help Center or contact Pay Portal for support.

1. Enter your Username and Password on the login page.
2. Click Sign In

If you're unable to access your Pay Portal and are receiving an "Error 104" message, find your IP address and contact us for assistance. 

1. Log in to your Pay Portal.
2. Click Settings > Profile
3. Make the changes.
4. Click Save

If you are unable to update your information, please contact Pay Portal directly.

1. Log in to your Pay Portal.
2. Click Settings > Security
3. Enter your existing password.
4. Enter and confirm a new unique password.
5. Click Update Password

Password requirements:

• At least 1 upper case letter
• At least 1 lower case letter
• At least 1 number
• At least 8-128 characters long
• At least 1 special character
• Not used before.

1. Click Forgot Your Password? on the Pay Portal login page.
2. Enter the email address registered on your Pay Portal.
3. A password reset notification will be sent to this email. Click the Reset Password link. This will direct you to a page where you can enter and confirm your new password.

4. Enter and confirm a new unique password.
5. After successfully resetting your password, a confirmation email will be sent to your email. Click Return to Login Page and use your new password to log in to the Pay Portal.

Verification of person identified as the account holder:

• Government / National ID
• Passport
• Driver’s License

Information on the submitted documents must be current and clearly visible. Up to 2 pieces of identification may be required.

Verification of account holder’s address:

• Utility bill (e.g., gas, electric, water, cable, phone)
• Financial statement
• National ID
• Government issued documents (e.g., tax bills, balancing statements)

Full name, address, and document validity (dated within the last 12 months) must be clearly visible.

If the submitted documents meet the above requirements, verification will be within 2 business days. We will send you an email if additional information is required.

No. The name on your profile must match your documents and be your legal given name.

Note: Changes made to your Pay Portal profile may retrigger account verification.

MM/DD/YYYY

Please allow us time to review the documents. We will contact you if any additional information is required and send you an email notification once the review is successful.

If you are trying to upload a photo of a required document and it is too big, save as .png or .jpeg to reduce the size. The file size should be under 4MB.

Yes. The address on your Pay Portal (under Settings > Profile) needs to be exactly the same.

If you are not able to update your profile address, please contact Pay Portal directly.

If your organization allows it, you can transfer your Pay Portal balance to any bank account in your country.

To register a new bank account:

1. Log in to your Pay Portal.
2. Click Transfer > Add New Transfer Method
3. Select the country and currency of the bank account that the funds will be transferred to.
4. Click Bank Account > Continue
5. Enter your account details including a nickname for the transfer method in the “Remember As” field (for example, “My Savings”). Click Continue
6. Carefully verify that your bank information is correct, as incorrect information may cause significant delays to your transfer.
7. Click Confirm

To transfer funds to a bank account that has already been registered on your Pay Portal:

1. Click Transfer > Action > Transfer to Bank Account
2. Select an option on the “From” dropdown panel.
3. Enter the amount you would like to transfer and add a personal note (optional). Click Continue
4. Review your transfer details.
5. Click Confirm

Please allow 1 - 3 business days for the funds to be credited to a bank account in North America or Europe and up to 5 business days for other destinations.

Bank transfer amount limits vary depending on the country, the banks that process the transaction, and local financial regulations. If you try to transfer an amount higher than the maximum, you will receive the error “Your attempted transaction has exceeded the approved payout limit”. In this case, you can try a lower amount, or use a different transfer method. You can review alternative transfer methods in the Transfer > Add New Transfer Method section of your Pay Portal.

You can obtain your bank information from your financial institution, a bank statement, or by referring to the details on the bottom of your checks.

In the United States and Canada, your account information will be displayed as shown on the sample checks below:

U.S. Accounts:

Canadian Accounts:

1. Log in to your Pay Portal.
2. Click Transfer
3. On the Transfer Center next to your preferred transfer method, click Action > Create Auto Transfer
4. Make sure the “Auto Transfer Enabled” box is checked, then choose between daily and monthly Auto Transfer configurations.
5. For currency and threshold settings, click More Options
6. Click Confirm

1. Log in to your Pay Portal.
2. Click Transfer
3. On the Transfer Center, click Action > Update Auto Transfer
4. Make the necessary updates.
5. Click Confirm

1. Log in to your Pay Portal.
2. Click Transfer
3. On the Transfer Center, click Action > Update
4. Update your account information.
5. Click Continue
6. Review your profile information and make updates if required.
7. Click Confirm

1. Log in to your Pay Portal.
2. Click History
3. Select a date range and specify the transaction type.
4. Click Search

Transfer method availability varies depending on the country, currency and program configurations. Click on Transfer > Add New Transfer Method to see your options. If  the transfer method or your country/region or currency is not listed in the options, it is not supported.

If the PayPal option is available for your program and country, follow these steps to set it up:

1. Log in to the Pay Portal.
2. Click Transfer > Add New Transfer Method
3. If prompted, select your country and currency.
4. Select PayPal then click Continue
5. Confirm your email address. Click Continue
6. Review your account details then click Confirm
7. Click Transfer To PayPal
8. Add a personal note (optional) then click Continue
9. Review the transfer details then click Confirm

If the currency you transfer from the Pay Portal matches the default currency on your PayPal, a confirmation email will be sent and you should receive the funds within 30 minutes.

If the currency you’re transferring does not match the default currency on PayPal, you’ll need to log in to PayPal and accept the transfer manually.

You have 30 days to accept before the transfer amount is returned to the Pay Portal.

Transfer method availability varies depending on the country, currency and program configurations. Click on Transfer > Add New Transfer Method to see your options. If  the transfer method or your country/region or currency is not listed in the options, it is not supported.

If the transfer method is available in your program, you can transfer funds to your Venmo account from the Pay Portal:

1. Log in to the Pay Portal.
2. Click Transfer > Add New Transfer Method > Venmo.
3. Add the phone number of your Venmo account. Confirm.
4. Select Transfer to Venmo and confirm the amount.

Note: Transfers to Venmo take up to 30 minutes to complete. Review your information carefully before pressing the Confirm button. Transfers to the wrong account cannot be cancelled or reverted.

Transfer method availability varies depending on the country, currency and program configurations. Click on Transfer > Add New Transfer Method to see your options. If  the transfer method or your country/region or currency is not listed in the options, it is not supported.

If the Paper Check option is available for your program and country, follow these steps to set it up:

1. Log in your Pay Portal.
2. Click Transfer > Add New Transfer Method > Paper Check.
3. Review your personal information and ensure your address is correct and complete.
4. Review the applicable processing time and fee, and click Submit.

Note: Paper checks can be deposited in a bank account under your name (matching the name on the check).

Transfer method availability varies depending on the country, currency and program configurations. Click on Transfer > Add New Transfer Method to see your options. If  the transfer method or your country/region or currency is not listed in the options, it is not supported.

You can add your debit card and transfer funds to it from your pay portal:

1. Log in to the Pay Portal.
2. Click Transfer > Add New Transfer Method > Debit card.
3. Enter and confirm your Card Number, Expiration date and CSC.
4. Click Transfer to Debit.
5. Enter and Confirm the amount.

 

Note: Transfers to debit cards take up to 30 minutes to complete. Once a transfer is initiated, it cannot be stopped or reverted. Failure to enter your account information correctly may result in your funds being sent to the wrong account where they cannot be recovered.

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Transfer method availability varies depending on the country, currency and program configurations. Click on Transfer > Add New Transfer Method to see your options. If  the transfer method or your country/region or currency is not listed in the options, it is not supported.

1. Log in to your Pay Portal.
2. Click Transfer > Add New Transfer Method > MoneyGram.
3. Review your personal information. (It must match the information in your Government ID)
4. Assign a nickname and Confirm.
5. Select Transfer to MoneyGram and confirm the amount.
6. An email confirmation with a receipt will be send via email.
7. Pick up your cash after 1 hour with your Government ID and the receipt in a MoneyGram location near you. 

Note: The limit per transfer is USD$10,000* and up to USD$10,000 every 30 calendar days.
* Each MoneyGram location sets the limit they can dispense.

Payments and transfers go through various stages while being processed. Updates are noted on your Pay Portal to keep you apprised of your funds and when you can expect them.

The Receipt ID is a record of the transaction which can be referenced when contacting customer support.

1. Log in to your Pay Portal.
2. Click History
3. Click on the transaction description to view the details.

Note: For security reasons, only the last four digits of your account information will be displayed.

Our goal is to send your funds to you as quickly as possible. However, once the transfer has cleared our systems, processing times can vary according to the receiving bank and any intermediary financial institutions involved in the transaction. Depending on your country and region, some transfers may take longer than others to be received.

If you have initiated multiple transfers from your Pay Portal, you will receive separate cash out notifications for each transfer.

When a payment is initiated, the amount transferred from your Pay Portal will be deducted, along with a transfer fee (if applicable). In the case of wire transfers, the recipient bank may impose processing fees which will be deducted from your balance.

All information regarding Hyperwallet’s privacy practices and personal data management is included in the Hyperwallet Privacy Policy document available under the Privacy section in your Pay Portal.

If you have questions about Your Account information or other Personal Data, please contact privacyofficer@hyperwallet.com.

A Hyperwallet communication will never:

• Ask payees to click on links that take them to a fake website- A link could look perfectly secure. If you’re on a computer, you can hover the mouse over the link to see the true destination. If unsure, you should not click that link.
• Contain unknown attachments- You should only open an attachment when you're sure it’s legitimate and secure. Some attachments contain viruses that install themselves when opened.
• Convey a false sense of urgency- Phishing emails are often alarmists, warning you to update the account immediately. They're hoping victims fall for their sense of urgency and ignore warning signs that the email is fake. 
• Have Poor Spelling or Grammar- The email uses strange salutations, odd wording, poor grammar or spelling errors.

 You can learn more about recognizing and preventing fraudulent activity here

Emails or Websites 

If you receive a suspicious email or website link: 

1. Don’t click on any links inside of the email or on the website, and don’t download any attachments.
2. Forward the email and/or website to hw-phishing@paypal.com and delete it from your inbox.
3. If you notice any unexpected activity on your Hyperwallet account, please also contact our support team.

SMS/Text Message

If you receive a text message with a link inviting you to visit a website:

1. Don’t click on any links inside of the SMS text message.
2. Screenshot the message and email it to  hw-spam@paypal.com
3. Make sure that the message shows the full telephone number. 

Telephone Call

If you receive a suspicious telephone call:

1. Take a screenshot of your phone log showing the telephone number and email the screenshot to hw-spam@paypal.com
2. Include details of the telephone call, including what the caller stated or asked from you.

If the caller left a voicemail, and you’re able to view a transcript on your mobile device, include a screenshot of it in your email.

When you send an email to hw-spam@paypal.com, you’ll receive an automatic message letting you know we received it.

You can learn more about recognizing and preventing fraudulent activity here.

1. Change your Hyperwallet password immediately.
2. Contact your bank and credit or debit card issuer and let them know what happened.
3. Review your recent Hyperwallet activity to make sure you authorized all the payments.
4. Report any unauthorized payments or activity to Hyperwallet.

You can learn more about recognizing and preventing fraudulent activity here.

Please refer to the Support tab at the top of the page for support hours and contact information.